Privacy Policy
1. Information We Collect
We may collect the following types of personal information:
Contact Information – Name, email address, phone number, and address when you request a quote or contact us.
Service Information – Delivery address, tank size, and service history if you are a customer.
Payment Information – Credit card details and billing information through our secure third-party payment providers.
Website Usage Data – IP address, browser type, pages visited, and usage patterns collected via cookies and analytics tools.
Communications – Information you provide in customer service interactions, chatbots, or email messages.
2. How We Use Your Information
Top Tier Energy may use your information to:
Provide, manage, and improve heating oil delivery and related services.
Communicate with you about service appointments, account updates, and promotions.
Respond to your inquiries or requests.
Process payments and send invoices.
Comply with legal obligations and prevent fraud.
3. Sharing of Information
We do not sell your personal information. We only share your data with trusted third parties under the following circumstances:
Service Providers: For billing, email communication, or web hosting purposes.
Legal Requirements: When required to comply with laws, court orders, or regulatory obligations.
Business Transfers: In the event of a merger, acquisition, or sale of company assets.
All third-party partners are required to maintain the confidentiality and security of your data.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences.
Improve site performance and user experience.
Analyze traffic via tools like Google Analytics.
You can manage or disable cookies in your browser settings.
5. Data Security
We implement reasonable security measures to protect your information, including:
Encrypted connections (SSL)
Restricted access to customer data
Secure storage and disposal of sensitive information
However, no internet transmission is 100% secure. We encourage users to protect their own data and report any suspicious activity.
6. Third-Party Links
Our website may contain links to external websites, such as payment processors or partner service providers. We are not responsible for the privacy practices or content of these sites.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.
8. Your Rights and Choices
You have the right to:
Request access to the personal data we hold about you.
Correct or update inaccurate or outdated information.
Request deletion of your personal data, where applicable.
Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.
To exercise these rights, please email us at privacy@toptiernrg.com
9. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new effective date. Continued use of the site after changes indicates acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Top Tier Energy
📍 54 Danbury Road, Suite 436, Ridgefield, CT 06877
📞 (203) 554-3655
📧 privacy@toptiernrg.com
